FAQ

How to order?

Simply order by email, do not forget to include billing information.

What are the payment terms?

What are the delivery times?

The delivery times vary depending on the season and vary from 3 weeks to 2 months, so it is best to contact the sales department for up-to-date information.

How about transportationof the goods?

Prices in price offer and on order cofirmations are EXW. But we are arranging transport around the world for most of our customers.

How to proceed with a complaint?

Can I return the goods?

Due to the very wide range of lumianires with different parameters, this is a custom production based on received orders. We do not accept the goods back.